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My Role:

PRODUCT DESIGN —— Discovery → Design → Handsoff

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Tech Stack:

DESIGN & RESEARCH —— Figma, ChatGPT, Notion

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Duration (6 weeks):

4-6 Weeks —— CX & Merchant Portal & Admin Dashboard

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Beauty & wellness — Discover, Book, and Glow!

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SCOPE Customer, Provider, and Admin web portals — UI/UX, prototypes, design system, and handoff-ready assets.

GOAL Create a clear, trustable booking experience that reduces friction for discovery and booking while enabling provider monetisation via subscription.

PROBLEM STATEMENT

Users find it hard to discover verified beauty & wellness providers and complete bookings confidently. Providers need a low-friction way to list services, manage bookings, and monetize through subscriptions. Platform needs admin controls for quality, promotions, and payments.

Build a seamless discovery → booking MVP that balances customer trust and provider monetization.

SUCCESS CRITERIA

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Business goals

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1. Enable bookings with minimal steps
2. Create a clear path to provider subscription uptake
3. Reduce listing approval time for providers

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User goals

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1. Quickly find providers by location & category
2. Understand provider credibility (reviews, gallery, badges)
3. Book and pay in one smooth flow

PLANNING & STRATEGY